·Returns and Refund Policy ·

Warranties

We do not warranty any of our firearms or other merchandise. We offer no warranty, whether express or implied on anything we sell or transfer for our customers. All firearms and merchandise are sold or transferred by us AS IS. The only warranties these products have are any specific warranties provided by the manufacturer or distributors of the product. You must make arrangements with them for any warranty obligation or service. ETS ARMS will not act as an intermediary for warranty obligations performed by or on behalf of the manufacturer or distributor.



Governing Law and Jurisdiction

Any dispute arising out of or related to these TERMS or the sales transaction between the customer and ETS ARMS shall be governed by the laws of the State of Texas, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. ETS ARMS and the Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of Texas, and of Hutchinson County, to resolve any dispute between them related hereto, and the parties waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against ETS ARMS that is more than one year after the date of the applicable invoice.



Returns

Returns will not be allowed unless we make an error in our shipping or you obtain an RMA# and the following conditions are met:

(1) You must initiate the return and send the item back within 15 days of receipt.

(2) You must pay the shipping charges to return the item unless we made an error in order, in which case we will provide you with a pre-paid shipping label or refund your return shipping to us.

(3) You must also pay for shipping charges and any other fees to exchange your merchandise unless we made an error in your original order. 
 This includes any fees ETS ARMS charges for DENIED transfers.

(4) Items must be returned in the same condition as they were received in or your return or refund may be refused. Additionally, you may be responsible for any damage to the items you not pre-existing when you received it.

(5) Firearms may not be returned for simple cosmetic defects or for any reason after they have been transferred to you by your FFL dealer.



Order Cancellations and Changes to Orders


Changes to orders cannot be made after they have been submitted. If you wish to change an order after submission the entire order must be cancelled and is subject to a 15% re-stocking fee on the entire order. If you wish to change the FFL you selected for shipping your order to, you will be charged a $20 to correct the shipment and must be done before the item is placed with the shipping agent.



Refunds and Exchanges

All refunds will only be made after the customer has complied with all our policies and procedures set forth for returns, order cancellations, changes to orders and exchanges. We reserve the right to exchange merchandise for like merchandise rather than issue a refund, at our discretion. All refunds that are issued will be issued in the same manner in which payment was originally received. Credit or Debit refunds incur a 3% fee for processing.